BC Smart is excited to participate in the Fluent Service Guarantee program for all of our valued Fluent customers.
We want you and your family to live safer, more convenient lives. We want you to be happy with our service and get the most out of your system. We commit to these guarantees and know that even though some of them may seem small, that can make a big different.
- We commit to providing you with state-of-the-art equipment and technology, as well as extraordinary service, products and staff.
- 80% of all customer support calls will be answered within 60 seconds.
- We are committed to resolving all customer concerns on the first phone call. Any issue needing a service visit is guaranteed to be serviced within 7 days.
- Any customer not serviced within one week will receive free monitoring until the issue is resolved.